11
Mar
16:23
Klöckner introduces artificial intelligence into customer service
Germany’s Klöckner & Co has launched an application that enables fully-automatic handling of orders and enquiries, based on artificial intelligence (AI).
The app, ‘Klöckner Assistant’ and is able to interpret orders coming in by mail, by fax, or even over the phone, ceo Gisbert Rühl explained at a press conference. “Now, a real-time response to unstructured requests is possible, so that we have the complete process digita…
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Very good overview of the weekly steel market.
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